Support

Support FAQs

The P20 will not boot up. Why?
Be sure there are batteries in the scanner and they are fully charged. Also, if the batteries do not have enough of a charge, the scanner will hang during the windows OS boot up process.

What does the 'Quality' settings mean on the P20?
The quality settings is a way for the scanner to accumulate multiple ranging shots to the object scanned. For flat surfaces, a higher Quality may improve the accuracy of the scanned point. However, for most scanning a quality setting of 1 or 2 will be sufficient. For a Quality setting of 1, the ranging shot is fired once. For a Quality setting of 2, the ranging shot is fired twice. For a Quality setting of 3, the ranging shot is fired 4 times. For a Quality setting of 4, the ranging shot is fired 8 times.

How long will HDR images take on the P20?
HDR stands for High Dynamic Range where the camera will take 3 photos of each tile. One is over exposed, one normal exposure, and on under exposed. This is called bracketing. These three images are then combined for the best result of each tile. When taking images outside, the sun provides an enormous amount of natural light where the bracketing process can happen very quickly. Somewhere in the 6-7 minute range. When taking images inside, artificial lighting will still seem very dark to a camera with no flash so the bracketing will take longer. Somewhere in the 15-20 minute range where there is no sunlight present.

What is HDR?
HDR stands for High Dynamic Range where the camera will take 3 photos of each tile. One is over exposed, one normal exposure, and on under exposed. This is called bracketing. These three images are then combined for the best result of each tile.

When should the ultra high resolution settings be used?
The ultra high settings should only be used when windowing in small areas that require a higher resolution to show details. It is not practical to scan then entire field of view with these higher settings.



Support Videos



Support Documents

Connect to P20 with Andriod Device

P20 Copy Tool

RDP iPad Connction Settings

Renaming Stations on the P20

Creating Custom Targets on the P20



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